TERMS & CONDITIONS
Before requesting or making an appointment, please take the time to thoroughly read our T&C, as no exceptions apply. If you have any questions please read the FAQ section.
For any other enquiries, please feel free to contact us.
PREPARING HAIR BEFORE APPOINTMENT
All clients must come with hair being clean, washed, blow dried straight and free of knots - NO EXCEPTIONS. For braided ponytails please blow dry hair as straight as you can get it. Braids look better and last longer on hair that has some natural oil in it. Please wash your hair at least 2-4 days (for kids this may need to be even longer) before your appointment. Hair must be free from products, gels or leave-in conditioners.
LATE POLICY
Please send us a message or give us a call if you are running late. We adhere to a 10 minute late policy. If you are running late more than 10 minutes past your appointment time, you might be asked to pay a late payment fee of $10 Due to high demand of hair braiding appointments during festival season, your appointment may be cancelled. Upon booking, the time is reserved exclusively for you to avoid conflicting with another client’s appointment time, please be on time.
RIGHT TO REFUSE SERVICE
SBD reserves the right to refuse services to anyone demonstrating inappropriate behavior. Being prepared for your hair braiding appointment is just as important as the appointment itself – please make sure to follow instructions when a confirmation message is sent out to you. Please note, if you have attempted to book your appointment more than three times but have cancelled every appointment, you are no longer welcome to book any services with us. You will be blocked from Vagaro booking site.
rescheduling
If a deposit has been paid but you want to reschedule to a different date, please note, you can only reschedule once but if you fail to reschedule within 2 months or fail to come to your appointment second time, your deposit will be lost. Please be aware, during festival season, it may not always be possible to reschedule on your preferred date, therefore we will only be able to offer times that are available to us.
Cancellation policy
We understand that sometimes circumstances beyond your control may mean you have to cancel your appointment. In order to respect the time of both our clients and staff, we simply ask that you notify of a cancellation or reschedule in a timely manner. Please give at least 48 hours notice, as a courtesy, if you need to cancel. We cannot offer refunds due to clients we turn away ensuring your appointment is held. We understand this policy may be frustrating for clients who have to cancel for genuine reasons. Please be aware that prior to your appointment, careful time and preparation is needed to prepare the braiding hair to deliver best possible service, therefore we reserve the right to retain the full deposit fee if you fail to reschedule.
refunds on braiding services
There are no refunds on any hair braiding services. If you do not like the service during the process or you are not satisfied with the end result please advise us immediately. We are happy to schedule a corrective service free of charge. The service must be a mistake from the service provider, not something you might have changed your mind after the service has been performed.
Get some of your questions answered about some of my most
desired styles!!!
WHAT TO KNOW
CREATING EVERY LOC BY HAND WRAPPING WITH SYNTHETIC HAIR ONLY. VERY LIGHT WEIGHT AND FLEXIBLE OVER TIME. LIFESPAN IS 4-12 WEEKS WITH PROPER CARE.
$350.
GODDESS LOCS.
STARTING WITH A KNOT AND ENDING WITH STRAIGHT ENDS. LIFESPAN IS 4-12 WEEKS WITH PROPER CARE.
$250.
TRADITIONAL BOX BRAID.
PAINLESS. Yes, PAINLESS. One of the biggest problems with traditional box braids is the painful tugging and tightness on your scalp when you initially get them done. With this knotless method, there’s none of that. Your scalp is pain-free.
$275.
KNOTLESS BRAIDS.
